Refund & Return Policy

Refund & Return Policy

Thank you for shopping with YYNGUYEN LIMITED.
We want you to enjoy a safe and pleasant shopping experience.
If you are not fully satisfied with your purchase, please review our refund and return guidelines below.

1. Return Eligibility

We accept returns under the following conditions:

  • The item is unused, in original condition, and in its original packaging.

  • A return request is submitted within 30 days of receiving the product.

  • Proof of purchase (order number or confirmation email) is provided.

Items that are used, damaged, or missing parts not due to our error may not be eligible for a refund.

2. Non-Returnable Items

The following items cannot be returned:

  • Products marked as final sale

  • Gift cards

  • Items returned without authorization

  • Products damaged by misuse, accidents, or improper handling

3. Return Process

To request a return, please contact us at:
📩 thuyhongho18@gmail.com

Please include:

  • Your order number

  • Reason for return

  • Photos or videos (if the item is defective or damaged)

Once your return request is approved, we will provide instructions on how to ship your item back.

Please do not return products to the shipping address without contacting us first. Unapproved returns may not be accepted.

4. Return Shipping Costs

  • If the return is due to our error (e.g., damaged, defective, wrong item), we will cover the return shipping costs.

  • For all other reasons (e.g., changed mind, ordered wrong item), the customer is responsible for return shipping fees.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 3–7 business days.

Please note:

  • Processing time may vary depending on your bank or payment provider.

  • Shipping fees are generally non-refundable, unless the return is due to our error.

6. Exchanges

We offer exchanges only for items that are:

  • Defective

  • Damaged upon arrival

  • Incorrect products received

If you prefer an exchange, contact us and we will assist you.

7. Damaged or Defective Items

If your item arrives damaged or malfunctioning, please contact us within 48 hours with:

  • Photos/videos of the product

  • Photos of packaging

  • Order number

We will arrange a replacement or refund depending on the situation.

8. Lost or Missing Packages

If your order is marked “delivered” but you have not received it:

  • Check with neighbors or building staff

  • Check safe delivery areas

  • Contact the carrier

If the package cannot be located, contact us and we will assist in resolving the issue.

9. Order Cancellations

Orders can be canceled only before they are processed or shipped.
If your order has already been shipped, it cannot be canceled, but you may request a return after receiving it.

10. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

YYNGUYEN LIMITED
📩 Email: thuyhongho18@gmail.com
🏢 Address: RM11, 13/F, BLK C WONG KING IND. BLD.,
192–198 Choi Hung Road, San Po Kong

We are here to help and ensure a smooth shopping experience.